SwapCaps Guarantee

Swap your things for things you want.

1. Declutter & Save

Give away your unwanted items and get things you need in return.

2. Earn Caps

Earn unlimited Caps when you Sell your Items, Complete Surveys, Watch Video Ads, and more!

3. Cash Out

Spend Caps to get great items from other people or cash out for paypal / gift cards, no minimum!

Assurance

Trade with confidence!
Your caps are 100% covered
with SwapCaps Guarantee

What's Covered?

Buyers get a FULL REFUND of caps:
  1. If an item won on SwapCaps is not received or significantly not as described in the listing.
  2. If a seller changes the listing terms (as outlined in the description) after it ends, and the buyer disagrees.
Sellers can KEEP ALL caps:
  1. If a winner is non-responsive, or does not provide delivery information.
  2. If a winner claims they did not receive an item, but the seller has provided a valid tracking number indicating the item was delivered to the winner's verified address.

How it Works

  1. Contact the seller or buyer if you have an issue and try to resolve it.
  2. If that doesn't work, just file a dispute from your Selling/Buying page by leaving them a Negative feedback.
  3. We work with both parties and make a decision based on the guidelines above.

What's Not Covered?

SwapCaps Guarantee does not cover shipping charges or other arrangements and trades made outside of SwapCaps. For complete details, please view our rules page.

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